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NRMA Insurance

Issue 38 | April 2016

Background

In Australia, climate change has meant more extreme fires, floods and cyclones than ever before. And every time disaster strikes, NRMA Insurance gets inundated with calls. Most are for non-essential requests which customers could easily manage online. But because they don't, they're taking up phone operator's precious time which could be better spent on more urgent calls. So the task was to inspire people to put down the phone and manage their own policies online.

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